10 informational diagrams, by Mr Armano

Mr Armano, can I call you David?
David [amongst other things] creates diagrams that simplify this quagmire of information that we try to make sense of on a daily basis. These ‘informational graphics’ make the complex simple and provide [me] a way to frame my thinking. The following diagrams aren’t in any particular order. They’ve been chosen: either because they make me laugh, or they help my brain give birth to ideas and new ways to approach a challenge.

I found them on flickr, there’s currently 78 visual thinking diagrams

… and David, thanks for the hard work and the fact that you share the way you think.

1. Jump aboard the social media train!!

guru_curve

2. Brilliant articulation of the digital media landscape

Paid + Earned Media

3. But I’m an expert!

Professional Prism of Trust

4. Stairway to [brand] heaven

Brand Heaven + Hell

5. Big ideas vs. micro strategies

Conventional + Unconventional Marketing

6. Please no one

please

7. Day in the life

Working Class Blogger: Day In The Life

8. Spin that wheel

Wheel of Marketing Misfortune

9. Touch my points

Infinite Touchpoints

10. Could be me, apart from the leather wrist band and night vision contacts

Geek 2.0

Posted in advertising, design, digital, interactive, presentations / talks, social | Leave a comment

Glowing Cities Under a Nighttime Sky

Wiggly glow strings inform the sky. Shadowed wing. Journey to another land…
@pablojeffress started following me on Twitter. Then I read his blog and then I saw this. Then I felt compelled to share.

See more of Ettubrute’s (created the clip) timelapse work.

Posted in journeys / adventures, photography, whatever | 3 Comments

Have you seen this cat?

Awesome Cat

Don’t wet yourself. Thanks to Si at There for the fwd.

Posted in whatever | Tagged | 1 Comment

Lord Vader in disgrace

Sad Vader - Alex Brown

Found this shot of Darth on an image search for something completely un-related. The photo is by Alex Brown.

Posted in photography, whatever | Tagged , , | 1 Comment

Choosing a social media agency

Here’s a check-list for evaluating social media agencies – with my thoughts inline.
First posted on Connect.

1. A new approach – since everyone claims to ‘do’ social, look for those seeking to develop new models for approaching it, not those seeking to map on their existing models.

That’s for sure. If your business model is designed to deliver project based work, bums on seats for set periods of time, then its difficult to build-in a social marketing capability. Not impossible of course. But you’ll need to look at different ways to finance that team, no-longer can the designer with an interest in blogging be tasked to ‘seed’ or stimulate dialogue around content, products or whatever. I think we can all see the pitfalls of that one… especially when work ramps up and they need to be the designer they’re paid to be. There’s also the intrinsic problem of campaigns concluding and the social engagement element (say the MySpace page, blog, Twitter feed) fundamentally letting its audience down – they just stop!

Social marketing is resource heavy, so resources have to be designed around it and the business model too. Think management consultant, publisher, journalist, strategist, understanding of [digital / physical] social etiquette, technologist and passion.

2. Technology – everyone claims to have unique talent, to be ‘leading’, to have great clients, and real expertise. Technology, fortunately, can’t be faked, demonstrates genuine investment and expertise, and really can be proprietary and unique. So, which agency has developed/is developing their own technology to support their new approach?

We’re investing significantly in tech; both 3rd party apps and proprietary built. But the big thing is being able to use them well. For example clients and agencies have had access to Google Analytics (or similar), but many fail to fully leverage what the data is communicating… and it’s often post activity rather than optimising ongoing. Social monitoring and management tools are popping up everywhere and it’s hard to evaluate when the industry moves so fast… personally I think you need a mix of services. House tools for management and dashboard control, then outsourced for monitoring – as this area requires constant innovation and benefits a dedicated tech team that solely focus on developing the service.

3. Measurement – the true value of real engagement by brands in social media is really hard to measure. I’ll be dropping my bank as soon as I don’t need them anymore because of the way it treated me when I was a student – good social media strategy will have a similarly long-lasting effect. Nonetheless, some agencies are having a very credible stab at it. Just steer clear of the ones who claim it’s that simple.

Hear hear. Social marketing is not simple. But if you’ve got a great product, amazing customer service and you can do no wrong – its a lot easier. Know any companies like that?

The amount of queries we have for ‘seeding’ is embarrassing. “We’ve got an Ad… can you put it on some blogs, get people talking”… it’s a f%$*!g TVC, why does anyone want to talk about that? Its designed to interrupt not inspire dialogue!

We’re learning. Everyday. There isn’t a tried and tested route… but we’re inspired by the challenge and the chance to help brands and clients embrace the opportunity of listening to their audiences – rather than broadcasting at them.

4. Existing credentials – being good at something, in my view, is a transferable skill. Muhammad Ali liked to say that if he’d been a dustman (I’m translating of course), he’d have been the best dustman in the world. I believe him. So, is the agency now claiming to be brilliant at social media brilliant at what it already does?

Not sure about this. Sure passion, enthusiasm and a willing to learn will provide a bedrock for re-invention and new skills. But I feel that you’d need to have been on this ride for sometime.

I didn’t know that I was learning ‘social marketing’ skills by participating in IRC channels, forums and a group blog back in 1998. All I was doing was chatting with my mates, meeting like-minded people and expressing the things that inspired me. But along that way I learnt, first-hand, about SEO, trackbacks, Google adwords, statistics, online etiquette etc. Of course it helped that I’d chosen a career in new media – but that said – I learnt from doing it, not talking about it.

I’d recommend that brands looking for an agency with ‘social marketing’ capabilities – first look for evidence of social channels being used by its employees (particularly senior ones) – I think its important.

5. Case studies – trade journalists will tell you that finding people to talk about social media is not a problem. Finding people that have real projects to talk about is a good deal more difficult. What has the agency really done in this area?

We’ve got some. It’s early days, but the portfolio is building, work we want to talk about and some that we don’t. Forgive us – we’re a startup.

Posted in digital, social | Tagged , , , | 11 Comments

Single Origin – best coffee in Sydney


Single Origin Gypsy Friday from Scott Drummond on Vimeo.

Julian just directed me to this great video on the Single Origin coffee shop in Surry Hills, by Scott Drummond (Scott, if there’s a better link, shout and I’ll change).

This little coffee shop is where I start my working day – everyday. Not only does the coffee get me going… but the energy of Gav, Nick, Carly and the others is infectious and sets you up for anything.

In late 2006, whilst at Host, I had the fun task of working on SingleOrigin.com.au… the site is brought to life with a hand drawn bean stalk that grows from a cup of coffee – and acts as the primary navigation. The site went live back in February 2007 and is still looking good. Mind you I think its time for an upgrade, at least for inclusions of content such as Scott’s video and other spontaneous expressions of Single Origin love…

Graffiti that miraculously appeared prior to the refurbishment over the holidays…

Single Origin graf

The Gav tribute shirt, modeled by Scott himself…

Gav the Single Origin legend

Note: Single Origin re-opens on Monday, 19th January. So I’ll see you there for smiles and yet more shenanigans in 2009.

Posted in about ben, social, whatever | Tagged , , , | 3 Comments

Batman’s boat on Sydney harbour?

I kayaked from Rose Bay to Watsons Bay on Sunday. On the return journey we were approached by this beast… “WTF is that?” my friend and I announced. Batman’s boat it is not… it turns out this is the super boat used for Earthrace.

In June 2008, the amazing Earthrace vessel set a new world record for a powerboat to circle the globe, and she did this with 100% renewable biodiesel fuel, and a net zero carbon footprint. The voyage was over 24,000 nautical miles, and took 60 days, 23 hours and 49 minutes, smashing the old record by over two weeks.

Wow… well done to the designers, crew, backers and everyone involved.

Well I must say it has one hell of a presence when you’re sat in a plastic kayak with only a paddle to get you out of there. The boat is spending time in AU educating people on the pro’s of bio-fuels and the importance of reducing our individual carbon footprint.

Posted in about ben, journeys / adventures, whatever | 1 Comment

Informational Inspirational


Remind Me from Röyksopp on Vimeo.

Röyksopp’s ‘Remind Me’ music video is a classic from 2002. The video gives me music, narrative and informational fantastic-ness. As you know I’m a sucker for diagrams, data visulaisations, infographics and information represented in more digestive forms. It’s good to rediscover things that inspire you.

It [the music video] features a day in the life of a woman working in the London’s Square Mile solely through infographics; this includes labelled close-ups of everyday objects, product lifecycles, schematic diagrams, charts, and is generally illustrated in a simple isometric visual style.
Source Wikipedia

French motion graphics studio H5 are behind this piece and its worth having a look at their other work – very talented.

Posted in artists / designers, music | 1 Comment

Video footage with animated blend

Just found this great clip on Vimeo. Wanted to share. Despite the work looking familiar I don’t recognise the artists name: ljudbilden. Visit their blog for more rich artworks and videos.


Minilogue – Animals from ljudbilden on Vimeo.

Posted in artists / designers, film / movies, graffiti / street art, music | 1 Comment

Addictive TV remix Slumdog Millionaire

Danny Boyle’s masterpiece gets mashed and mixed by the Addictive TV crew…

Posted in film / movies, web / phunk, whatever | Tagged | 2 Comments

Blogflash: Ben Cooper is engaged to Rachael Turk

Rachael & Ben get engagedIt all happened in a lake on Fraser Island. Bright sunlight and crystal clear waters set the scene for popping the question.

Rach thought I was joking at first, but once convinced, a flurry of emotions caused a small tidal wave upon the shores of Lake Birrabeen.

Can’t tell you how happy we are. Will share a pic or two once I’ve sorted them.

Posted in about ben | Tagged , , | 11 Comments

Twitter helping to find ‘indie’ the cat – be vigilant!

Lost cat on Twitter

Woke this morning to discover I’m being followed by ‘Lost in Bondi’, thought it might be a backpacker, but no its the beautiful looking ‘indie’ the cat – who is sadly lost. Tweet, blog, put up posters – spread the word. Let’s find ‘indie’.

20/12/2008, UPDATE: Indie has been found… !!!!

Posted in awareness, social, whatever | Tagged | 8 Comments

More Mad Men – The Lives of Others

This is probably my final new media article for INSIDE FILM (#116) magazine. Final, because Rachael Turk (the then editor) has moved on to focus her passions firmly on film creation (and me).

The story, which we wrote together, was born from our combined love of Mad Men and initial investigation I’d made into the Twitter channel that compliments the show (I first wrote about it here). It was great to take something from this blog and grow it to an article for the mag, we even managed to get a few words from January Jones on the topic of her character, Betty Draper, coming to life on Twitter via fans.

Twitter quote

The Lives of Others
Well-written characters leave viewers wanting more. And whilst the clever social media strategies behind AMC and Lionsgate hit Mad Men are giving them just that, even they can’t keep up with the user-generated fervour, as Ben Cooper and Rachael Turk discover.

Hit US series Mad Men has created a stir within the sanctioned space of television – both within the show itself and its extended TV life in the likes of the skit ‘Don Draper’s Guide to Picking Up Women’ (viewable in US only) that aired on Saturday Night Live in late October. But online is another world again. All the main characters of the series – Don Draper, Joan, Paul, Pete, Peggy and Sal – exist in the world of social media, short-message service Twitter. On this platform, characters interact and converse in character, with one another and with direct messages from other users. This both extends the story and builds the audience.

The use of Twitter is not in itself new: in online promotion of its series Drive, Fox last year created a Twitterer out of actor Nathan Fillion (Desperate Housewives) – except that it was, in fact, director Greg Yaitanes making the posts, using a Drive publicity photo of Fillion as an avatar. The Wall Street Journal has reported that NBC, CBS, ABC Family and MTV are among several networks playing with the marketing possibilities of Twitter.

Mad Men took a more proactive approach. When a user “tweets” about the series, he might be surprised to find Betty Draper suddenly following him on the platform [though he’s not the only one: she’s following over 6,000 8,540 people with almost as many following her, and has written almost 1,500 updates]. Though being proactive on Twitter isn’t hard – by using Twitter Search to query keywords about a particular topic or subject, the conversations and authors can be easily identified. Mad Men targeted individuals in advertising and marketing and instances of the show being mentioned to build intrigue and engagement.

One blogger, mediaphyter, criticises the fact that Man Men Twitter profiles link directly to the show website of cable network AMC TV instead of continuing the alter reality by going to a Sterling Cooper agency website. However, in our case, the Betty Draper who is currently following does have a LinkedIn profile – confused?

The reason for this becomes apparent when, a day after the first contact is made by the online Betty Draper, another Betty Draper starts following. The first was, in fact, an imposter, a clone. Some users – in their enthusiasm for the show have created their own (and in this case, quicker and more comprehensive) profiles, so much so that they’re doing a better job than the AMC marketing initiative. At last count there were over 75 dedicated profiles acting out and talking about Mad Men. Thus unfolds a parallel, white picket-fence universe. Not to mention a lot of free advertising. It is, at the same time, a relinquishing of control. AMC didn’t take to kindly to Mad Men clones and took the legal high ground, requesting that Twitter remove the profiles. As might be imagined, the web went into a not unwarranted frenzy. Yet within a matter of days it seems that AMC relaxed its stance and the profiles were reactivated.

It’s understandable that AMC wanted to protect the shows assets but by stepping into a social media channel such as Twitter they were naïve to expect the community to abide by their rules. AMC’s online character extensions were smart, even if they didn’t realise it, in the sense that they were so well thought through that, in order to be convincing, clones needed to behave equally as well. The creators of Mad Men bravely stepped into a community of frenzied conversation, stumbled a bit, but ultimately helped enhance the integrity of their characters in a parallel yet complimentary new channel.

Whether you “get” Twitter or not, what matters is that people are talking – about you, your work or something that relates to it. And by taking the time to listen you may find you have something to contribute. As for the “real” Betty Draper, lead actor January Jones says,

“I don’t find out what Betty does until I receive the script a day or two before each shoot, so if someone’s out there planning her day without me maybe they can share their wisdom!”

Of course the whole concept is anachronistic – the series being set in the ‘60s – but the very current desire of fans to interact with these superbly written characters and exist in their world allows the series creators this licence. And if Betty Draper had Twitter back then, we can imagine she and her friends might well have been using it instead of walking to the back fence.

And Pete Campbell would almost certainly have a LinkedIn profile.

Posted in about ben, articles, social | 5 Comments

YouTube’s – collaborative online orchestra

Inspired use of the YouTube platform to bring classical musicians together and create a world first (well I think it is). The promise; to be part of a collaborative virtual performance and (if you’re really good) have the chance to play at New York City’s Carnegie Hall in 2009.

At the heart of the idea is a musical audition via recorded video submitted to YouTube. Classical musicians play to a specially composed piece of music by Tan Dun, (known for the soundtracks for Crouching Tiger, Hidden Dragon and Hero). Here’s an interview about the piece.

To participate in the ‘virtual performance’ musicians simply choose the instrument they want to play, this reveals sheet music (pdf) and a video of Tan Dun conducting. Musicians then record their performance and submit – currently unsure of the magic that happens at the YouTube end.. but would hazard a guess at a ‘massive’ mashup bringing all of the instruments together for Tan Dan’s orchestral vision. To be up for a chance to play in NYC a separate piece of music (list to choose from) and video is required for audition.

It’s a sound strategy that builds content around common interest, talent and idea. What better way to bring credibility than get a notable composer to inspire this talented audience. I look forward to seeing the results… and how its actually executed.

Posted in collaborate / participate, music, social | Tagged | 2 Comments

Interview with Marc Forster, Director of Quantum of Solace

Rachael Turk (my better half) interviews the director of the new Bond film, Marc Forster. It’s the first time that Inside Film have created a video interview and published straight to web.

Posted in about ben, film / movies, presentations / talks | Tagged , , , , , | 2 Comments
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